Kick-off of the 2019/2020 school year
Invited by EHTL, Benoît Kuborn gave a presentation entitled Excellence in Interpersonal Relationships, and spread some ideas for offering a 5-star welcome to clients. Among the fundamentals: smiling, eye contact and phraseology, but also enthusiasm, i.e., enjoying preparing a room, cooking food or serving a cappuccino.’If you don’t like your job, the customer will feel it!’ Likewise, it is vital to listen and be sensitive, because our customers’ comments are worth gold. They allow for evolution, adjustment and, ultimately, differentiation. The motto of a prestigious hotel chain sums up the life skills that are instilled in students during their school years in Diekirch: ‘We are Ladies and Gentlemen serving Ladies and Gentlemen.’
From 5 p.m. onwards, new students were given an iPad, in line with EHTL’s wish to continue on the digital path adopted a year ago. A training will allow these young people to familiarize themselves with useful applications, but also to make rational use of this work tool.